Refund policy

Returns 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in perfect condition. The product/s should not have been worn, used or washed. Returns will only be accepted if the products are returned fully intact with its original package and the original label still attached. For hygiene reasons pierced jewelry and skincare products cannot be returned. In addition, we cannot accept returns on books, magazines, sale items and gift cards. 

To start a return, please contact us at contact@pompatheshop.com. If your return is accepted, it is the your responsibility to return the item/s to us. The customer will have to cover all the shipping charges. The customer also take responsibility for any items lost during shipping when returning a product. Send your return to this address:

POMPA SHOP 
Erstagatan 19
116 36 Stockholm
SWEDEN

You can always return the item/s in our store on Erstagatan 19, Stockholm. 

When we receive your return we will check the condition of the item/s. If the return is approved you will be refunded. See Refunds below.

Any shipping charges that may incur when returning the products are on your/customers responsibility. You can always contact us for any questions regarding your return on the e-mail above. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as soon as possible, 30 business days at the latest after Pompa Shop receive the item/s. Please remember it can take some time for your bank or credit card company to process and post the refund. Additional duties, taxes or any other charge you may have will not be refunded by Pompa Shop.

Customer Service

If you have any questions please contact us at contact@pompatheshop.com. 

Order Confirmation

When you place an order at Pompa Shop you will automatically get an order confirmation. Pompa Shop reserves against changes in stock levels and prices as a result of technical difficulties. As soon as the order is processed and shipped you will get a shipping confirmation and a tracking number.

Disclaimer

Pompa Shop's ambition is for the website to always be up and running, however we cannot guarantee this. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Due to colour settings of your computer, the colours of the products shown in the pictures on our website can differ from their actual colours. Pompa Shop cannot be held responsible for any such discrepancy. 

Prices

All prices in the POMPA SHOP web store are stated in SEK. The price of each product is stated excluding shipping cost but including Swedish VAT. All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honored. 

Payments

POMPA SHOP accepts payment by VISA / Mastercard / Maestro / Klarna. The full payment is charged when the package is dispatched. Credit Card payment is made with our partner Shopify Payments. All transactions are encrypted and secure. 

Shipping Charges

Shipping is free for all orders over 5000 SEK, for orders below shipping charges are added. In the checkout, you can choose between Postnord or DHL.  

Postnord: 90 SEK
DHL: 90 SEK

Last updated 1/3 2022