Terms of service


This website is operated by Pompa på Södermalm AB / org.nr 559325-1902 /. Throughout the site, the terms “we”, “us” and “our” refer to Pompa Shop. Pompa Shop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Privacy
The personal information you forward to Pompa Shop will only be used in order to fulfill the undertakings Pompa Shop has and to assure you a good service. Upon request you have the right to see, correct and delete your personal details. 

Cookies
We use cookies on our Site. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. For more information, see Privacy Policy.

Disclaimer
Pompa Shop's ambition is for the website to always be up and running, however we cannot guarantee this. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Due to colour settings of your computer, the colours of the products shown in the pictures on our website can differ from their actual colours. Pompa Shop cannot be held responsible for any such discrepancy. 

We welcome any comments about our service. If you have any reason to complain about our service, please contact us at contact@pompatheshop.com. 

Prices
All prices in the Pompa Shop web store are stated in SEK. The price of each product is stated excluding shipping cost but including Swedish VAT. All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honored. 

Payments 
Pompa Shop accepts payment by VISA / Mastercard / Maestro / Klarna. The full payment is charged when the package is dispatched. Credit Card payment is made with our partner Shopify Payments. All transactions are encrypted and secure.

Shipping
Shipping is free for all orders over 5000 SEK, for orders below shipping charges are added. In the checkout, you can choose between Postnord or DHL.  

Postnord: 90 SEK
DHL: 90 SEK

Delivery 
We aim to dispatch all orders within 24 hours. All orders will be shipped via Postnord or DHL during Monday-Friday. Estimated delivery time is 2-5 days. Please note that this is only an approximation. Pompa Shop are not responsible for any delays caused by the freight company. Orders places during the weekend will be processed the following weekday. For more information, see Shipping Policy.

Uncollected Packages
Pompa Shop will not pay shipping costs for uncollected packages. 

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in perfect condition. The product/s should not have been worn, used or washed. Returns will only be accepted if the products are returned fully intact with its original package and the original label still attached. For hygiene reasons pierced jewelry and skincare products cannot be returned. In addition, we cannot accept returns on books, magazines, sale items and gift cards. 

To start a return, please contact us at contact@pompatheshop.com. If your return is accepted, it is the your responsibility to return the item/s to us. The customer will have to cover all the shipping charges. The customer also take responsibility for any items lost during shipping when returning a product. Send your return to this address:

POMPA SHOP 
Erstagatan 19
116 36 Stockholm
SWEDEN

When we receive your return we will check the condition of the item/s. If the return is approved you will be refunded. See Refunds below.

Any shipping charges that may incur when returning the products are on your/customers responsibility. You can always contact us for any questions regarding your return on the e-mail above.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method as soon as possible, 30 business days at the latest after Pompa Shop receive the item/s. Please remember it can take some time for your bank or credit card company to process and post the refund. Additional duties, taxes or any other charge you may have will not be refunded by Pompa Shop. 

Compensations
At our request, you agree to compensate us fully, defend us and hold us Pompa Shop harmless immediately on demand from and against all liabilities, claims, expenses, damages and losses, including legal fees arising from any breach of the Terms of Service by you including the use by any other persons accessing this Site using your internet account caused by your action or inaction. 

Personal Information
Your submission of personal information through the store is governed by our Privacy Policy. For more information, see Privacy Policy

Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.

Changes To Terms Of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information
If you have any questions, please contact us at contact@pompatheshop.com. 

Last updated 1/3 2022.