Returns 

Please note that our store is in the process of closing down. As a result, all sales are now final, and we are no longer able to accept returns or offer refunds for any purchases made. We kindly ask for your understanding and thank you for your support.

If you have any questions regarding your order prior to this notice, please feel free to contact us.

Thank you once again for being a part of our journey.

No returns on gift cards or books.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

Refunds

Please note that our store is in the process of closing down. As a result, all sales are now final, and we are no longer able to accept returns or offer refunds for any purchases made. We kindly ask for your understanding and thank you for your support.

If you have any questions regarding your order prior to this notice, please feel free to contact us.

Thank you once again for being a part of our journey.

Customer Service

If you have any questions please contact us at contact@pompatheshop.com. 

Order Confirmation

When you place an order at Pompa Shop you will automatically get an order confirmation. Pompa Shop reserves against changes in stock levels and prices as a result of technical difficulties. As soon as the order is processed and shipped you will get a shipping confirmation and a tracking number.

Disclaimer

Pompa Shop's ambition is for the website to always be up and running, however we cannot guarantee this. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Due to colour settings of your computer, the colours of the products shown in the pictures on our website can differ from their actual colours. Pompa Shop cannot be held responsible for any such discrepancy. 

Prices

All prices in the POMPA SHOP web store are stated in SEK. The price of each product is stated excluding shipping cost but including Swedish VAT. All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Site at the time the order is accepted will be honored. 

Payments

POMPA SHOP accepts payment by VISA / Mastercard / Maestro / Klarna. The full payment is charged when the package is dispatched. Credit Card payment is made with our partner Shopify Payments. All transactions are encrypted and secure. 

Shipping Charges

Shipping is free for orders within Sweden above 2000 SEK, for orders below shipping charges are added.

Taxes And Duties

All orders outside the European Union is shipped on a DAP-basis which means that the prices displayed at the checkout are excluding all taxes, duties and Swedish VAT. This means that you may be subject to VAT, import duties and/or taxes by your local customs. Unfortunately, we are not able to advise the exact amount on your order since these charges are imposed directly by your local customs. 

Last updated 2025